State Farm® Insurance Agent Craig Campbell

"Cole is easy to talk to and is able to answer my questions."

"We have been with them for awhile.They try to charge the smallest increase s when they have to. They are the friendliest and most helpful. If they don't know the answer,they will research the problem and get back to you. Itt takes me 20 seconds a month to pay my bill and I get an instant email and text confirming that my payment was made and receipt in the confirmation. I was actually excited because our insurance is actually going down a little bit this next renewal."

"Great! Cole helped us and was very detailed and professional!"

"Mark was extremely helpful in finding the lowest rates for our family. He was also very pleasant and understanding of our individual situation. Thanks so much!"

"Staff walked me through getting my drive wise set up. They are so nice and helpful and made me proud that I chose them"

"Thank you. Good job. Have a fantastic day."

"He was very nice and helped me with all of my questions! State Farm has given me the best and easiest experience with it’s attentive employees!"

"Awesome associates very helpful with anything you need"

"Zach took care of everything I needed via text! Wonderful service."

"Jason, the agent who handled my call was very professional and helpful in answering my questions. I have been with State Farm for years and have had Craig Campbell as my agent and he and his staff have always taken care of my insurance needs. Would never dream of using another agent. I just want to thank Jason for being so patient and answering my questions."

"Zach is great to work with at Craig Campbell State Farm. Very responsive and attentive to details!"

"Nice people. Great technicians!"

"Thank you Zach for your awesome customer service. You guys are the best."

"Very helpful"

"Fernando is always so helpful with my questions and inquires. Had to contact in regard to claims policy status and he went above and beyond"

"Cole did wonderful! State Farm has great rates and awesome customer service. I love the hometown agency and trustworthy coverage!"

"I just purchased insurance from Cole he was very helpful, respectful, and informative. Cole done an outstanding job and his service was second to none! Awesome Job Cole you ROCK!"

"Cole was a breath of fresh air early this morning. He knew what I needed and had everything ready thanks so much for your patience. Keep up the good work we need more like you 👏"

"Cole was the best! He explained everything and answered all my questions. Happy we were able to switch and get a way better bundle deal with State Farm!"

"Friendly people"

"Zach provided very prompt support when we needed to amend our car insurance policy"

"I was in contact with the office for over a month, and the problem was never addressed/corrected. They were quick to offer excuses but never quick with a callback. They were also quick to advise that it was my responsibility to make sure my bill was accurate (although I'm not sure how I was supposed to keep up with it since the website and the agent were wrong and that's why I was calling). Very poor customer service, even after a month of trying. Not very neighborly at all... Edit to respond to their reply: You stated in your reply that "some issues are beyond our control by our local office level" THE FACT THAT I CALLED SEVERAL TIMES WITH NO CALLBACK HAS NOTHING TO DO WITH CORPORATE OR BILLING SYSTEMS MANAGED AT THE CORPORATE LEVEL. WHEN I SWITCHED AGENTS, THINGS WERE ADDRESSED IMMEDIATELY. THAT DOES NOT HAVE ANYTHING TO DO WITH THE CORPORATE LEVEL. THIS OFFICE DROPPED THE BALL SEVERAL TIMES AND IT'S EMBARRASSING THAT YOU BLAME THE CORPORATE OFFICE WHEN IT WAS THE CUSTOMER SERVICE AT THE LOCAL OFFICE THAT IS MY COMPLAINT. 1. DID CORPORATE TELL ME IT'S MY RESPONSIBILTY TO KEEP UP WITH MY BILL WHILE OFFERING NO HELP WHEN THE COMPANY WAS GETTING A NEW SYSTEM? IF CORPORATE IS MESSED UP AND THE LOCAL OFFICE IS NO HELP, HOW AM I SUPPOSED TO DO THAT? ISN'T MY LOCAL AGENT SUPPOSED TO HELP WITH THOSE TYPES OF THINGS? YOUR OFFICE DID NOT HELP, AT ALL. 2. DID CORPORATE CONTINUOUSLY TELL ME THINGS WERE FINE BUT DISMISSED ME WHEN I ASKED FOR A CALLBACK? 3. DID CORPORATE WORK BEHIND THE SCENES TO CORRECT THEIR ERROR AFTER I MADE AN OFFICIAL COMPLAINT (NO, THAT WAS CRAIG CAMPBELL'S OFFICE)? 4. DID CORPORATE KEEP CRAIG CAMPBELL OUT OF THE OFFICE SO THAT HE WAS NEVER AVAILABLE WHEN I CALLED? 5. DID CORPORATE KEEP CRAIG CAMPBELL FROM CALLING ME WHEN I ASKED MORE THAN ONCE TO SPEAK WITH HIM? IT WAS CORPORATE THAT REACHED OUT TO ME TO EXPLAIN WHAT HAD HAPPENED AND THAT IT WAS HANDLED INCORRECTLY AT THE LOCAL LEVEL. AFTER I SWITCHED AGENTS, THINGS WERE HANDLED CORRECTLY. THEY ALSO CALLED TO LET ME KNOW THAT I WAS OVER-CHARGED, WHEN YOUR AGENT TOLD ME I WAS WRONG. YOU DON'T UNDERSTAND MY FRUSTRATION BECAUSE YOU NEVER ACCEPTED THAT IT WAS YOU THAT I WAS COMPLAINING ABOUT, NOT STATE FARM IN GENERAL (IF THAT WERE THE CASE, I WOULD HAVE SWITCHED COMPANIES, NOT AGENTS). CRAIG CAMPBELL AGENCY DROPPED THE BALL. MY COMPLAINT WAS ABOUT CUSTOMER SERVICE. WHEN I SWITCHED AGENTS, I HAD ANSWERS WITHIN 72 HOURS. YOU GUYS DIDN'T DO ANYTHING AND HAD A MONTH TO ASSIST. AS I SAID IN MY ORIGINAL REVIEW, YOU WERE QUICK TO OFFER EXCUSES BUT NEVER QUICK WITH A CALLBACK. YOUR REPLY IS BOTH A LIE AND EMBARRASSING. ALTHOUGH THE IRONY OF YOU WAITING A MONTH TO REPLY TO MY REVIEW IS NOT LOST ON ME. YOU GUYS OBVIOUSLY AREN'T TOO QUICK TO DO ANYTHING. I WOULD NEVER RECOMMEND THIS AGENT. IN FACT, I WOULD TELL PEOPLE TO NOT USE THIS OFFICE."

"Cole was friendly and took care of business 👍🏿"

"Cole was extremely prompt and helpful in addressing all of my insurance needs. He made the process smooth and stress-free. I’m looking forward to being a part of the State Farm family!"

"Jason was very kind and super helpful in setting up my auto insurance so I could get the best deal!"