
State Farm® Insurance Agent Craig Campbell
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Aristrotle R
August 5, 2025
"Fernando is always so helpful with my questions and inquires. Had to contact in regard to claims policy status and he went above and beyond"
"Thank you so much for the 5-star review, Aristrotle! We're so glad to hear that Fernando was able to go above and beyond to help with your insurance claims questions. He truly takes pride in providing exceptional service, and we’re lucky to have him on our team. We appreciate your continued trust and are always here whenever you need us!"
Marla Crowley
August 5, 2025
"Cole did wonderful! State Farm has great rates and awesome customer service. I love the hometown agency and trustworthy coverage!"
"Thank you so much for the 5-star review, Marla! We're thrilled to hear you had such a great experience with Cole and that you’re happy with the rates and service. We take a lot of pride in being a hometown insurance agency you can count on, and your kind words mean the world to us."
Dobber Standridge
July 31, 2025
"I just purchased insurance from Cole he was very helpful, respectful, and informative. Cole done an outstanding job and his service was second to none! Awesome Job Cole you ROCK!"
"Thank you so much, Dobber! I’m thrilled to hear you had a great experience with us, and our team really appreciates your kind words. It was a pleasure helping you with your vehicle insurance. If you ever need anything, don’t hesitate to reach out. You rock too!"
Ann wade Jones
July 31, 2025
"Cole was a breath of fresh air early this morning. He knew what I needed and had everything ready thanks so much for your patience. Keep up the good work we need more like you 👏"
"Thank you so much, Ann! Cole really appreciates your kind words and I'm sure it will make his day to hear that he was able to make things as smooth as possible for you. If you ever need anything else, just let us know. Thanks again for the encouragement—it means a lot!"
Sabrina Jones
July 29, 2025
"Cole was the best! He explained everything and answered all my questions. Happy we were able to switch and get a way better bundle deal with State Farm!"
"Thank you so much, Sabrina! I’m really glad our team could help explain everything and find you a great insurance bundle deal. Welcome to the State Farm family—we're here anytime you need!"
Julia Willfond
July 29, 2025
"Friendly people"
"Thank you so much, Julia! We truly appreciate your kind words and are so glad you had a positive experience with our team. Don’t hesitate to reach out if there’s ever anything we can help with!"
Garry Young
July 23, 2025
"Zach provided very prompt support when we needed to amend our car insurance policy"
"Thank you, Garry! I'm so glad Zach was able to jump in quickly and take care of your policy updates. We’re always here to make things easy and efficient for you—appreciate you taking the time to share your positive experience with us!"
Matt Mock
July 21, 2025
"I was in contact with the office for over a month, and the problem was never addressed/corrected. They were quick to offer excuses but never quick with a callback. They were also quick to advise that it was my responsibility to make sure my bill was accurate (although I'm not sure how I was supposed to keep up with it since the website and the agent were wrong and that's why I was calling). Very poor customer service, even after a month of trying. Not very neighborly at all... Edit to respond to their reply: You stated in your reply that "some issues are beyond our control by our local office level" THE FACT THAT I CALLED SEVERAL TIMES WITH NO CALLBACK HAS NOTHING TO DO WITH CORPORATE OR BILLING SYSTEMS MANAGED AT THE CORPORATE LEVEL. WHEN I SWITCHED AGENTS, THINGS WERE ADDRESSED IMMEDIATELY. THAT DOES NOT HAVE ANYTHING TO DO WITH THE CORPORATE LEVEL. THIS OFFICE DROPPED THE BALL SEVERAL TIMES AND IT'S EMBARRASSING THAT YOU BLAME THE CORPORATE OFFICE WHEN IT WAS THE CUSTOMER SERVICE AT THE LOCAL OFFICE THAT IS MY COMPLAINT. 1. DID CORPORATE TELL ME IT'S MY RESPONSIBILTY TO KEEP UP WITH MY BILL WHILE OFFERING NO HELP WHEN THE COMPANY WAS GETTING A NEW SYSTEM? IF CORPORATE IS MESSED UP AND THE LOCAL OFFICE IS NO HELP, HOW AM I SUPPOSED TO DO THAT? ISN'T MY LOCAL AGENT SUPPOSED TO HELP WITH THOSE TYPES OF THINGS? YOUR OFFICE DID NOT HELP, AT ALL. 2. DID CORPORATE CONTINUOUSLY TELL ME THINGS WERE FINE BUT DISMISSED ME WHEN I ASKED FOR A CALLBACK? 3. DID CORPORATE WORK BEHIND THE SCENES TO CORRECT THEIR ERROR AFTER I MADE AN OFFICIAL COMPLAINT (NO, THAT WAS CRAIG CAMPBELL'S OFFICE)? 4. DID CORPORATE KEEP CRAIG CAMPBELL OUT OF THE OFFICE SO THAT HE WAS NEVER AVAILABLE WHEN I CALLED? 5. DID CORPORATE KEEP CRAIG CAMPBELL FROM CALLING ME WHEN I ASKED MORE THAN ONCE TO SPEAK WITH HIM? IT WAS CORPORATE THAT REACHED OUT TO ME TO EXPLAIN WHAT HAD HAPPENED AND THAT IT WAS HANDLED INCORRECTLY AT THE LOCAL LEVEL. AFTER I SWITCHED AGENTS, THINGS WERE HANDLED CORRECTLY. THEY ALSO CALLED TO LET ME KNOW THAT I WAS OVER-CHARGED, WHEN YOUR AGENT TOLD ME I WAS WRONG. YOU DON'T UNDERSTAND MY FRUSTRATION BECAUSE YOU NEVER ACCEPTED THAT IT WAS YOU THAT I WAS COMPLAINING ABOUT, NOT STATE FARM IN GENERAL (IF THAT WERE THE CASE, I WOULD HAVE SWITCHED COMPANIES, NOT AGENTS). CRAIG CAMPBELL AGENCY DROPPED THE BALL. MY COMPLAINT WAS ABOUT CUSTOMER SERVICE. WHEN I SWITCHED AGENTS, I HAD ANSWERS WITHIN 72 HOURS. YOU GUYS DIDN'T DO ANYTHING AND HAD A MONTH TO ASSIST. AS I SAID IN MY ORIGINAL REVIEW, YOU WERE QUICK TO OFFER EXCUSES BUT NEVER QUICK WITH A CALLBACK. YOUR REPLY IS BOTH A LIE AND EMBARRASSING. ALTHOUGH THE IRONY OF YOU WAITING A MONTH TO REPLY TO MY REVIEW IS NOT LOST ON ME. YOU GUYS OBVIOUSLY AREN'T TOO QUICK TO DO ANYTHING. I WOULD NEVER RECOMMEND THIS AGENT. IN FACT, I WOULD TELL PEOPLE TO NOT USE THIS OFFICE."
"Matt, we understand your frustration and want to clarify that the issue you experienced was tied to billing systems managed at the corporate level by State Farm. Unfortunately, some issues are beyond our control by our local office level. That said, we always want to be part of the solution—not the problem. We’re more than willing to revisit this with you and help escalate it directly to corporate support to get answers and resolution faster. Feel free to reach out directly and we’ll do everything we can to make this right and ensure you’re taken care of properly moving forward."
annike parker
July 18, 2025
"Thank you Cole for your awesome customer service."
"Thank you so much for the kind words, Annike! We’re so glad Cole was able to provide you with awesome customer service—he’s a great asset to our team here at Cole Campbell State Farm. We truly appreciate your support and are here if you ever need anything!"
Debbie Anderson
July 17, 2025
"Cole was friendly and took care of business 👍🏿"
"Thank you for the great insurance review, Debbie! We’re so glad to hear Cole took care of business and made the experience a smooth one. He’s always happy to help, and we appreciate you taking the time to share your positive feedback!"
Will Griffin
July 16, 2025
"Cole was extremely prompt and helpful in addressing all of my insurance needs. He made the process smooth and stress-free. I’m looking forward to being a part of the State Farm family!"
"Hi Will! Thank you so much for the awesome review! We're thrilled to hear that Cole was able to make the insurance process smooth and stress-free for you. He’s great at what he does, and we’re excited to have you as part of the State Farm family. We’re here whenever you need us!"
Savannah Noblett
July 11, 2025
"Jason was very kind and super helpful in setting up my auto insurance so I could get the best deal!"
"Thank you so much for the kind review, Savannah! We’re so glad Jason was able to help you get set up with the best deal on your auto insurance. He’s always happy to go the extra mile, and we’re lucky to have him on the team. We appreciate you choosing us and are here whenever you need anything!"
Jennifer Summit
July 10, 2025
"Jason is the Russellville office is great. Helped me out so much and was a pleasure to speak to"
"Thank you so much for the great review, Jennifer! We’re so glad to hear Jason in our Russellville office was such a help and made the insurance experience enjoyable for you. He truly cares about his clients, and we’re lucky to have him on our State Farm team. Don’t hesitate to reach out if you ever need anything—we’re always here to help!"
Susan Mackenzie Gipson
July 7, 2025
"Cole Covington0"
"Thanks Susan for the great rating and your continued support! "
Samara Mixon
July 2, 2025
"Zach was so nice and answered all of my questions!"
"Thank you for your kind words! We’re glad to hear Zach was helpful and took the time to answer all your questions. We appreciate your support and are always here if you need anything!"
Andrew Crabtrey
July 1, 2025
"Very very very helpful! This is my first time having to get my own insurance after my father passed! They have taken the time to apologize for my loss and to talk me through the whole process! Faith is amazing!"
"Thank you for sharing your experience, and please accept our heartfelt condolences for your loss. We're honored to have been able to support you during such a difficult time. It's wonderful to hear that Faith provided the care, patience, and guidance you needed—she truly is amazing. We're here for you whenever you need us."
Ethan Carnahan
July 1, 2025
"Jason has helped tremendously and has always gone above and beyond explaining anything I ask and answering all my questions if I could give higher than 5 stars I would."
"Thank you for the fantastic review! We're so glad to hear that Jason has consistently gone above and beyond to provide clear explanations and support. Your kind words mean a lot, and we truly appreciate your trust—5 stars and beyond!"
David Romine
June 30, 2025
"Jason Lowe was very professional and gave me fast and great service. I’d recommend him for any and all insurance needs."
"Thank you for the great feedback! We’re so glad to hear that Jason provided fast, professional service and made a strong impression. Your recommendation means a lot to us—we’re here whenever you need support with your insurance needs!"
Victor
June 30, 2025
"Mr. Cole Covington was a fantastic agent and I would recommend him to any new customer."
"Thank you for your kind words! We're thrilled to hear that Cole provided fantastic service. Your recommendation means a lot to us, and we’re proud to have him on our team. We look forward to continuing to serve you!"
Kathy Ray
June 27, 2025
"Jason helped us with our policies and was so helpful and gave us great prices. Very nice man."
"Thank you for the kind review! We're glad to hear Jason was able to assist you with your policies and provide great service and pricing. We appreciate your trust and are happy to have you with us!"
Michael Trujillo
June 26, 2025
"Fernando was very helpful on the phone! My mother had some questions and was worried since her English isn’t the best, but what do you know Fernando was able to speak to her in Spanish which made her overall experience much better. Thank you State Farm and Fernando!"
"Thank you for sharing your experience! We’re so glad Fernando was able to assist your mother in Spanish and help make her feel comfortable and confident. Providing clear, supportive service in any language is something we truly value. We appreciate your kind words and are always here to help!"
Shelia GEORGE
June 24, 2025
"Mark is totally awesome at State Farms in the Craig Campbell office. He helped out with several situations for us and he has went above and beyond and he’s communicated with us very well and gave us the best customer satisfaction we could expect and we just really appreciate all the hard work that Mark does we think he’s awesome. So if I could give him 10 stars, I would he’s that great"
"Thank you for the amazing review! We're so glad to hear Mark provided the outstanding service and support you deserved. We appreciate your trust in our team and look forward to continuing to serve you."
Kristopher DuVall
June 20, 2025
"State farm saved me literally $75 a month and gave me better coverage. Go talk to Cole or Faith at 700 e main in Russellville today to save"
"Thank you for sharing your experience! We're so glad to hear you’re saving money and getting better coverage—that's exactly what we aim for. We’ll be sure to pass the shoutout along to Cole and Faith! We appreciate you choosing our team Kristopher."
Sharon Phillips
June 19, 2025
"Cole"
"Thank you, Sharon! We’re so glad to hear Cole made a great impression. We appreciate your support!"
Kimberley Caldwell
June 19, 2025
"Jason was a tremendous help"
"Thank you, Kimberley! We’re glad to hear Jason was such a help. We appreciate you taking the time to share your experience!"